Frequently Asked Questions

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FAQs About Vault

Thanks to Client Access Vault, collaborating has never been easier, faster or safer. Vault gives you one place to store and share digital copies of your important documents, and the security of knowing each one is protected.

From financial statements and legal agreements to passports and photos of valuable assets, Vaults puts it all right at your fingertips. And with the ability to upload, download and add comments to the files you place in Vault, you can work directly with your advisor from your own computer. You can also grant access to other professionals, such as your attorney or accountant, at your discretion.

Through convenience, collaboration and multiple layers of digital protection, the Client Access vault takes our relationship with you to the next level.


What types of documents are recommended for storing in Vault?
  • Financial reports and statements
  • Legal documents (wills, trusts, deeds, powers of attorney)
  • Tax documents
  • Insurance policies (life, disability, home, auto, etc.)
  • External account statements
  • Copies of licenses, passports, certifications, etc.
Will documents ever be deleted from Vault after a certain time period?

No, documents will never be automatically deleted, you can choose to delete any document at any time, however, and your advisor can delete documents that they uploaded themselves.

Who has access to my documents in Vault?

Your advisor, and office professionals with proper entitlements, will have access to all documents uploaded to Vault. Permission for authorized representatives can be granted by you at the folder level.

How long does it take to upload a file to Vault?

Upload speed can vary depending on computer speed, internet connection and file size. Typically, uploads take a matter of seconds.

What file types does Vault accept?

Virtually all common file types are supported by Vault. However, executables (.exe, .bat, .pif, .pi, .vbs, etc.) are not supported.

Does Vault have a storage limit?

No, Vault let’s you store as much as you need to.

What limitations will be placed on file size/number of documents that can be uploaded to Vault?

The maximum total file size per upload is 200MB. Multiple documents can be uploaded at once as long as total file size does not exceed this limit.

How do I give my CPA, attorney or other authorized representatives access to Vault?

This can be done by utilizing the share feature at the folder level.

Vault How To

  • Login to your Client Access account
    • If you do not have a Client Access account, please contact our office and we will set one up for you.
    • If you cannot log in to your account, please contact our office and we can help you troubleshoot.
  • Once you have logged in to your account, you will see this a menu at the top of your page
    • Click VAULT. From there you will be prompted to accept the terms and conditions to verify that you would like to begin using this feature.
  • Once you accept the terms and conditions, you will see a window with a new folder, upload and file screen
  • To create new folders to organize your files, click New Folder, name and save your folder. You can write a description if that would be helpful as well.
  • To upload documents to your folder, click on the folder you want to put the file in.
  • Once you opened the folder, click Upload to add your file to that folder. You can delete folders and files at any time.
  • If you have any questions at all, contact our office and we are more than happy to help you!

FAQs About Mobile Check Deposit

How do I start using Mobile Check Deposit?

All you need is online access to your account(s) and the Client Access mobile app.

How much does it cost?

The mobile app and all its features – including Mobile Check Deposit – are free.

What types of checks can I deposit?

Official checks, cashier’s checks, United States Treasury checks, or other payment instruments drawn on a financial institution within the United States, payable in the United States currency, and payable to you or Raymond James.

What types of accounts are eligible?

Most brokerage and retirement accounts are eligible. Only eligible accounts will appear in the account selection menu on the Deposit Checks screen.

When will my funds be available?

Deposits made through Mobile Check Deposit are subject to verification and generally will post to your account within one business day. Holds are placed on all check deposits based on relationship and check type. Holds do not limit the ability to earn interest or to make trades, but until the hold period has expired, they do prevent cash transactions such as check writing, wires and automated clearing house (ACH) transactions.

How will I know if there’s a problem with my deposit after I submit it?

You will receive an email with an explanation if your deposit is unable to be processed.

What mobile devices are supported?

You can use Mobile Check Deposit on Apple and Android mobile devices such as phones and tablets.

How does Mobile Check Deposit work?

Select the Deposit Checks option from the menu. Choose the account in which you want to deposit your check. Enter the check amount. Place your check on a flat, dark, well-lit surface. Take pictures of the front and back of your check, while being sure to hold the camera steady.

How much can I deposit?

There are daily deposit limits based on your relationship with the firm. Your daily limits will appear on the Mobile Check Deposit screen in the app.

Can I use Mobile Check Deposit to distribute to my IRA?

Yes, as long as you havent’ met your annual contribution limit. You can also choose to make a contribution for the prior tax year, if it’s between January 1 and tax day.

What should I do with my paper check after I deposit it?

Please mark your check as deposited or void with the date you submitted the deposit and retain the check for at least 14 days. After confirming your deposit has been accepted and your funds are available, properly destroy the check.

Are the check photos stored anywhere on my device?

No, the photos are not stored on your device. You may view the front and back images of your checks under the Activity tab.

Mobile Check Deposit How To

How to Deposit a Check

You will need to download or update to the most recent version of the Client Access app for your Apple or Android device. To use the mobile app, you must first be enrolled in Client Access through the desktop version. If you are not enrolled, contact Jil to enroll or visit to enroll.

Depositing a Check

  1. You will have a new menu option called Deposit Checks.
  2. Select the account in which you want to deposit the check.
  3. Enter the amount.
  4. Take a picture of the front and back of the check.
  5. Click Make Deposit.

You will be directed to a confirmation page and receive a confirmation email. You will also see the deposit in Pending Activity as soon as the check is submitted. We recommend you mark the check as deposited and retain it for 14 days to ensure it has been accepted and completely processed before properly destroying the check.

Account Eligibility

  • Most Capital Access, retail, and non-managed advisory accounts (discretionary & non-discretionary) as well as individual contributions to traditional, ROTH, and SERP IRAs are allowed
  • The following are NOT eligible for Mobile Check Deposit:
    • Corporate
    • Direct
    • AMS Managed
    • Minor
    • Pledged
    • Qualified Plans
    • 72(t)

Deposit & Check Type Eligibility

  • Most Capital Access, retail, and non-managed advisory accounts (discretionary & non-discretionary) as well as individual contributions to traditional, ROTH, and SERP IRAs are allowed
  • The following are NOT eligible for Mobile Check Deposit:
    • Corporate
    • Direct
    • AMS Managed
    • Minor
    • Pledged
    • Qualified Plans
    • 72(t)

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Raymond James financial advisors may only conduct business with residents of the states and/or jurisdictions for which they are properly registered. Therefore, a response to a request for information may be delayed. Please note that not all of the investments and services mentioned are available in every state. Investors outside of the United States are subject to securities and tax regulations within their applicable jurisdictions that are not addressed on this site. Contact your local Raymond James office for information and availability.

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Investment advisory services offered through Raymond James Financial Services Advisors, Inc.. Centennial State Wealth Advisors is not a registered broker/dealer and is independent of Raymond James Financial Services